SHIPPING POLICY – UNITED STATES
• ABOUT OUR FREE SHIPPING
o Free shipping of all faucets in the lower 48 states of the US via regular ground shipping. We also offer free shipping on most of our other items these items. Any items that are included will be labeled FREE SHIPPING.
• SHIPPING QUOTES 48 STATES ONLY.
o Our website is equipped with an automated shipping calculation. Items that are not marked with free shipping can be placed in the shopping cart for a shipping quote.
o Simply type in your zip code and the shipping cost will be calculated.
o The more items placed into the shopping cart the greater the discount you’ll receive on the shipping costs.
o For shipping quotes in Hawaii and Alaska, please contact our Client Services Desk.
• EXPRESS SHIPPING. If you want faster shipping please contact us or leave a message in the comment box in the shopping cart & you will be contacted with a shipping quote before the order ships.
SHIPPING POLICY – INTERNATIONAL
International Shipping Now Available Through Bongo. To Register, Call (203) 683-4894
The Kitchen Bath Boutique has partnered with Bongo International to service our clients worldwide! If you don’t want to use Bongo you can contact our client support team for an international shipping quote.
Bongo International provides our clients with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off of typical international shipping rates by following these four easy steps:
- Register with Bongo and receive a US shipping address.
- Enter the Bongo address as both your billing and shipping address.
- Use the credit card that you have on file with Bongo as the payment method.
- Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started or you can call Bongo at 203-683-4894
The Kitchen Bath Boutique International Return Policy
Domestic Returns & Shipping – Returns or cancellations are subject to restocking fees and cost of shipping. Once the product ships from the warehouse or the manufacturer the order cannot be cancelled. Once the products arrive to the freight forwarder in the 48 contiguous area returns are limited. The Kitchen Bath Boutique is no longer responsible for the goods after they have arrived to the freight forwarder in the 48 contiguous states.
International Returns & Shipping – Once the product has been shipped from the freight forwarder in the 48 contiguous area The Kitchen Bath Boutique will no longer accepts returns. The Kitchen Bath Boutique is no longer responsible for the goods once they have shipped from the freight forwarder in the 48 contiguous states.
Damaged Goods – Any damaged goods that arrive to the freight forwarder in the 48 contiguous states and inspected correctly according to our international inspection policy will be replaced by The Kitchen Bath Boutique & shipped to the freight forwarder. Customers will be responsible for shipping the replacement goods through the freight forwarder. Once the goods have shipped from the freight forwarder, The Kitchen Bath Boutique is no longer responsible for damages.
International Duties / Taxes – This will be the sole responsibility of the customer. If a replacement part is needed contact your freight forwarder they may adjust the paper work to state this item is a replacement part so no additional duties / taxes should apply.
International Product Inspection – When product ships through Ups /FedEx or similar shipper product needs to be inspected and report damages within 3 to 5 business days of delivery to the freight forwarder.
When the product is shipped through motor freight the product needs to be inspected before product is received by freight forwarder. If damage is found during inspection leave the damaged product with the motor freight company and make notes of the damage on the bill of lading. If product is received and bill of lading is signed by freight forwarder free and clear The Kitchen Bath Boutique is not responsible for damages.